- Money-Back Guarantee: You may cancel your enrollment within 14 days of initial purchase and receive a full refund of tuition paid to TCL. The 14 day risk-free period is valid only when enrolling at least 30 days in advance of the course start dates of our site-based and online structured courses. (The guarantee is not applicable for self-paced courses.) TCL transfer, cancellation and refund policies still apply. See policies above or contact TCL for details.
- Satisfaction Guarantee: Participants dissatisfied with their course must contact TCL to drop the course before the course concludes. No certificates of completion, grades or transcripts will be issued for the dropped course. You may then transfer to a new course within six months of the original course purchase or start date. Only one free transfer per course enrollment allowed. TCL transfer, cancellation and refund policies still apply. See policies above or contact TCL for details.
Multicourse Discount: Enroll in any course at full price and register for a second course for half off. Additional university fees apply for graduate credit. Discount is automatically applied at checkout and is applied toward the lower priced course. Courses must be selected from TCL’s current course schedule, and enrollment secured by concurrent payment of a deposit or full tuition for each course. Participants may transfer to alternate courses according to TCL policies. Withdrawing from a course, however, will result in forfeiture of the multicourse discount and reduction of that amount from any refundable tuition portion, should any exist.
Class Builder Program: This program is designed to help individuals bring our courses directly to colleagues in their area or school. Class Builders can earn up to $1,000 (or more) and a free course. Please contact our office at 888-550-5465 or email@example.com for more information.
Refer-a-Friend Program: Colleague must enroll by phone and provide referral information at the time of enrollment. Valid only for new-to-TCL customers who enroll in and complete a TCL course. A $50 Amazon gift card will be sent to the referring individual within 30 days of course completion. Please contact our office at 888-550-5465 or firstname.lastname@example.org for more information.
- Course pricing varies dependent upon course format as well as university partner selections.
- Pricing is subject to change without notice; however, changes will not result in additional fee collection or refunds for participants with respect to courses they have already purchased.
- On occasion TCL may offer discounts. Only one discount can be applied per course enrollment. In order to qualify for discounted rates participants must provide any promotional codes as required at the time of initial course purchase. Discounts will not be applied retroactively to courses that participants have already purchased.
- University fees for graduate credit courses are not discountable and will not be included in any price reductions.
- Any discounts granted for multiple course purchases will be calculated based on the value of the lesser priced course. In addition, for any buy one, get one type promotions withdrawing from one course in the purchase combination will result in discount forfeiture. The overall discounted amount and nonrefundable deposit will be retained.
- All course enrollments, whether at standard or discounted rates, are subject to the refund, cancellation and transfer policies noted in this document.
All policies are subject to change without prior notice.
Course Details: Please note that course dates, locations, and instructors are subject to change. We will attempt to notify you by email should any changes occur; however, we recommend that you verify course data on our website before attending the first day of class.
Tuition: For site-based and online structured courses, you have the option to pay in full or make a $100 nonrefundable deposit. The remaining balance for the course will be due and payable on or before the first day of class for site-based courses. You may provide your instructor with a check or credit card on the first day of class. For online structured courses, you must pay your balance by check or credit card 1 week before the first day of class. Enrollment on the first day of a class is not guaranteed and course materials may also not be available to you on the first day of class. Fast-Track and self-paced courses require full payment at time of enrollment.
TCL reserves the right to disallow or revoke enrollment for legitimate business reasons.
All policies are subject to change without prior notice.
Site-Based & Online Structured Course
Refunds: If a participant withdraws from a course 7 or more days before the first day of class they will receive a refund of the amount paid to TCL, less the $100 nonrefundable deposit. If they fail to notify TCL at least 7 days prior to the start date of the course, no refund will be provided. (Please allow 3-4 weeks for refunds.)
Cancellations: If a course is cancelled by TCL we will notify participants by phone approximately two weeks prior to the first day of class. They may transfer to another site-based or online course at the same tuition as their original course purchase price or receive a full refund. Please note that some circumstances may prevent us from providing a 2-week notice.
Returning Materials: In some cases, you may have received textbooks from TCL prior to starting your course. To remain eligible for a refund or transfer please contact TCL for a Return Materials Authorization (RMA) number and return the textbooks within 21 days of the RMA number being issued.
Transfers: If a participant is unable to attend their course and notifies TCL 7 days or more before the first day of class, they may transfer into a different site-based or online structured course. The new course must be held within 1 year of the original course start date. They will be subject to the regular price of the new course in effect at that time and a $30 processing fee will be assessed. No discounts will be applied to the new course.
Online Fast-Track and Self-Paced Course
Beginning Your Course: Participants may start their course as soon as they receive their log-in information. While these courses are self-paced in nature, they should be started no later than 60 days from purchase.
Fast-Track Courses: Participants will have 8 weeks from initial log on to complete Fast-Track courses.
Self-Paced Courses: Participants will have 12 weeks from initial log on to complete self-paced courses
Extensions: TCL does not guarantee that extensions will be provided; therefore, participants should plan to complete courses within the allotted time. If approved by TCL, a 30-day extension may be purchased for $100.
Transfers: Tuition paid may be transferred to an alternate within 1 year of purchase. Participants will be subject to the regular price of the new course in effect at that time and a $30 processing fee will be assessed. No discounts will be applied to the new course.
Refunds: To qualify for a refund, participants must notify TCL within 7 days of purchasing a course and must not have accessed the course. Participants will receive a refund of tuition paid to TCL, less the $100 nonrefundable deposit per course. If they fail to notify TCL at least 7 days from the purchase date of the course, no refund will be provided. (Please allow 3-4 weeks for refunds.)
TCL will email a letter grade to you upon receiving your final grade from your instructor. Transcripts will be available from our academic partner approximately 6-8 weeks after the completion of your course.
Online courses are accessible from inside North America (including Canada and Puerto Rico) as well as established military facilities throughout the world. If you are outside of these regions, please contact customer service at 888-550-5465.
All policies are subject to change without prior notice.
Participants should always check with their academic advisor, district, and/or state for approval before enrolling to determine how credits or hours may be applied.
You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules, and regulations pertaining to your use of the Site, including any TCL course or TCL interactive or collaborative area. By accessing the Site, you agree that you will not: (i) use the Site to commit a criminal offense or to encourage conduct that would constitute a criminal offense or give rise to a civil liability, or otherwise violate any local, state, federal, or international law or regulation, including, but not limited to, export control laws and regulations; (ii) post or transmit any unlawful, threatening, libelous, harassing, defamatory, vulgar, obscene, pornographic, profane, or otherwise objectionable content or content that is either prohibited by law or pursuant to these Terms and Conditions of Use; (iii) use the Site to impersonate TCL personnel or other parties or entities; (iv) use the Site to cause the distribution of any content that contains a software virus, worm, time bomb, "Trojan horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware, software, programs or content of any other person, entity or organization, whether or not such other person, entity, or organization uses the Site or is a direct target of your actions; (v) upload, post, e-mail, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual or fiduciary relationship (e.g., inside information, proprietary and confidential information learned or disclosed as part of an employment relationship or under a nondisclosure agreement); (vi) alter, damage, or delete any content or other communications that are not your own; (vii) disrupt the normal flow of communication in any TCL course or TCL interactive or collaborative area; (viii) claim a relationship with or to speak for any business, association, institution, or other organization for which you are not authorized to claim such a relationship or speak; (ix) post or transmit any advertising, promotional materials, or other forms of solicitation to other users; (x) post any material that infringes or violates the intellectual property rights of another; or (xi) collect, store, or use for any purpose not related to TCL personal information about other users.
We, in our sole discretion, may terminate or suspend your access to and use of the Site without notice and for any reason, including your violation of these terms and conditions or applicable law. We may discontinue operating the Site and terminate these Terms and Conditions of Use without notice at any time for any reason in its sole discretion.
Some links on the Site and in TCL courses lead to sites posted by independent site owners. TCL does not review independent sites or control their content, but merely provide these links to users for their convenience. These links are not an endorsement of products, services, or information provided by such sites. TCL is not responsible for the accuracy, operation, quality, or reliability of these sites or any products and services offered thereon. In no event shall TCL or its business partners, including the operator of this Site, or any of their affiliates, be liable to any person or entity, either directly or indirectly, with respect to any materials from third parties accessed through the Site. You assume total responsibility and risk for your use of any third-party website and the Internet generally. We disclaim any and all responsibility for content contained in any third-party materials provided through links from the Site.
Further, the inclusion of these links to other sites does not imply that the other sites have given permission for inclusion of these links, or that there is any relationship between TCL and the linked sites. Nor do the owners of the linked sites endorse TCL or any of its courses or services. References on the Site to other companies or institutions do not imply any partnership, joint venture, or other legal connection.
Log-Ins and Passwords
You are responsible for maintaining the confidentiality of all your log-in or student identification name/numbers, passwords, and similar information. You must immediately notify TCL of any unauthorized use of your registration name/number, password, or similar information.
Use of Content and Copyrights
TCL has the right to monitor the content that you provide by means of the Site, but shall not be obligated to do so. The contents of the Site and TCL courses are protected by copyright as individual works, collective work, and/or compilations, pursuant to United States and foreign copyright laws. You agree to abide by all copyright notices and other restrictions contained in the Site and in the course materials. Access to, and use of, the Site is solely for your personal, noncommercial use. You may copy and download content from the Site solely for your personal, educational and non-commercial use. Accessing, using, displaying, performing, distributing, copying, or downloading content from the Site for other than personal, educational, and noncommercial use is expressly prohibited without prior written consent of TCL, its agent, or the individual copyright owner (or its agent) identified in any copyright notice.
DISCLAIMER, LIMITATION OF LIABILITY, AND WARRANTY YOU AGREE THAT USE OF ANY OR EVERY PART OF THE SITE IS ENTIRELY AT YOUR OWN RISK. THE SITE IS PROVIDED "AS IS," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, TCL DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TCL DOES NOT WARRANT THAT THE SITE OR MATERIALS IN THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TCL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR THE SITES PROVIDED THROUGH THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE THAT WE INCLUDE LINKS TO OTHER SITES ON THE WORLD WIDE WEB PORTION OF THE INTERNET AND THAT TCL HAS NO CONTROL OVER, AND MAKES NO REPRESENTATIONS OF ANY KIND WHATSOEVER REGARDING SUCH SITES, AND YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST TCL WITH RESPECT TO SUCH SITES.
This disclaimer of liability applies to any direct or indirect damages or injury caused by the failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of your records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
You specifically acknowledge that TCL is not liable for the defamatory, offensive, or illegal conduct of other Users or third parties and that the risk of injury from the foregoing rests entirely with you.
Neither TCL nor any of its agents, affiliates, or content providers shall be liable for any direct, indirect, incidental, special, or consequential damages arising out of use of the Site, or inability to gain access to or use the Site, or out of any breach of any warranty. You hereby acknowledge that the provisions of this section shall apply to all content on the Site.
Confidentiality and Security
You are entirely responsible for any and all information that you submit to the Site. You agree to immediately notify TCL of any unauthorized submission of your information to the Site.
We will take all commercially reasonable steps to prevent third parties from illegally accessing the information that you send us. However, there is always some risk that a third party will improperly access your information during your use of the Site. By using this Site you agree to accept this risk and agree to hold TCL harmless from any claims resulting from improper access to your information.
You agree to indemnify TCL and its respective employees, agents, and representatives, and to hold them harmless, from any and all claims and liabilities (including attorneys' fees) which may arise from your submissions, from your unauthorized use of materials obtained through the Site, or from your breach of the terms of this Agreement, or from any such acts through your membership account, your equipment, and your facilities. You further agree that TCL is not responsible, and shall have no liability to you, with respect to any material posted by others.