Terms And Conditions

 

Terms And Conditions

General Information
  • Deposit: All courses are subject to a $100 non-refundable deposit (refundable if TCL cancels a course).
  • Course Enrollment: Enrollments after the scheduled course start date are subject to a late registration fee of $25. Late enrollments are not eligible for course discounts.
  • Graduate-Credit Course Requirements: Participants are required to complete assessments to receive graduate credit from our academic partners. Guidelines are provided via rubrics within each course. All fees paid directly to the academic partners are non-refundable.
  • Completion Letters and Grades: Completion letters containing course details, grades, and paid tuition will be available to participants on the TCL Student Portal at http://www.connectinglink.com/login. TCL will notify participants by email when the letter is available for download (typically within one-three weeks of course conclusion). Completion of a course evaluation will be required to access each completion letter.
  • Course Transcripts: Official transcripts may be requested directly from our academic partners. Please note: TCL transmits grades to university partners within 7 days of receipt; however, the timeframe for grade processing varies by partner. Transcripts cannot be requested until the university sends you a grade notification email. Some universities may be able to furnish transcripts within 3-4 weeks of final grade notification, while others may require 6-8 weeks to fulfill transcript requests. If you need assistance, please contact the university’s Registrar's Office directly.
  • Non-credit courses: In some states, participants may take our courses for professional development clock hours as a non-credit option. Non-credit participants will follow the same participation expectations as posted in the course syllabus, such as completing required readings, discussions, and state-required assignments if applicable. Completion of formative projects may also be required in the site-based course setting; however, online participants are exempted from completing formative and summative projects. Proof of hours will be presented to the participant after completing a course evaluation located on the TCL Student Portal.
  • Approval for Usage: Participants should always check with their district, state, or academic advisor in advance to determine how TCL courses graduate credits or clock hours may be applied.
  • Incomplete courses: If attendance or assignment requirements are not met for Interactive courses within 7 days of the assignment due date or meeting date, TCL will remove participant access to the course and mark the participant incomplete. Self-paced courses that have expired for 6 months or more will be marked incomplete. No refund will be provided.
  • Right of Refusal: TCL reserves the right to disallow or revoke enrollment for legitimate business reasons.
Interactive with Zoom Course Policies
  • Payment: Upon enrolling, participants may elect to pay in full or to pay $100 to reserve their seat. Any tuition balances are due on the first day of class. Returned checks will be assessed a $30 service fee.
  • Attendance: Attendance is mandatory for all Zoom course sessions and hours. Short breaks can be reasonably anticipated throughout each session.
  • Beginning Courses: Interactive courses have specific start and end dates; therefore, participants will receive access to their course on the course start date.
  • Materials: All materials are online.
  • Transfer Policy: If a participant is unable to attend their course and notifies TCL 7 days or more before the first day of class, they may transfer to a different Interactive or online self-paced course. The new course must be held within one year of the original course start date. Participants will be subject to the regular price of the new course in effect at that time and a $30 processing fee will be assessed. No discounts will be applied to the new course.
  • Cancellation Policy: If TCL cancels a course we will notify participants by email approximately two weeks prior to the first day of class. They may transfer to another site-based or online course at the same tuition as their original course purchase price or receive a full refund. The new course must be held within two years of the original course start date. Please note that some circumstances may prevent us from providing a two-week notice.
  • Refund Policy: If a participant withdraws from a course 7 or more days before the first day of class, they will receive a refund of the amount paid to TCL, less the $100 non-refundable deposit. If they fail to notify TCL at least 7 days prior to the start date of the course, no refund will be provided. (Please allow 3-4 weeks for the refund.)
Online Self-Paced Course Policies
  • Payment: Full payment is required at the time of enrollment in self-paced courses.
  • Beginning Courses: Participants may start their course as soon as they receive their login information. While these courses are self-paced, they must be started no later than 60 days from purchase. After 60 days, a reactivation fee of $25 will be applied before the first login, up to 1 year, at which time the course will no longer be available. Participants will have 12 weeks from initial log-on to complete self-paced courses.
  • Materials: All materials are online.
  • Extensions: TCL does not guarantee that extensions will be provided; therefore, participants should plan to complete courses within the allotted time. If approved by TCL, a 14-day extension may be purchased for $50 or a 30-day extension may be purchased for $100. No extensions will be approved for courses with an initial login of more than one year or that have been expired for 6 months or more.
  • Transfer Policy: Tuition paid may be transferred to an alternate course within 60 days of purchase or within the 12-week allotment from initial login to complete self-paced courses. Participants will be subject to the regular price of the new course in effect at that time, and a $30 transfer fee will be assessed. No discounts will be applied to the new course. TCL transfer, cancellation, and refund policies still apply.
  • Cancellation Policy: In the event of course cancellation or discontinuation, TCL will notify participants by email and a course transfer or full refund will be made available.
  • Refund Policy: To qualify for a refund, participants must notify TCL within 7 days of purchasing a course and must not have accessed the course. Participants will receive a tuition refund paid to TCL, less the $100 non-refundable deposit per course. If they fail to notify TCL at least 7 days from the purchase date of the course, no refund will be provided. (Please allow 3-4 weeks for refunds.)
Group Policies
  • Group discounts: To qualify as a group enrollment, the participant must initiate or be invited to a group, and enroll using the group code. The discount tier will be determined on the group closing date based on qualifying enrollments in courses being taken for graduate credit. Participant cancellation after the group closing date may affect the discount tier, and additional charges may be applied.

Online Self-Paced Course Policies

  • Payment: A 50% deposit is required at the time of enrollment. The remaining balance will be calculated based on the group discount tiers for valid enrollments. The remaining balance will be charged on the group closing date to the form of payment used to enroll.
  • Beginning Courses: Participants may start self-paced courses the day after the group closing date. While these courses are self-paced in nature, they must be started no later than 60 days from the group closing date. Participants will have 12 weeks from the initial log-on to complete self-paced courses.
  • Extensions: TCL does not guarantee that extensions will be provided; therefore, participants should plan to complete courses within the allotted time. If approved by TCL, a 14-day extension may be purchased for $50 or a 30-day extension may be purchased for $100.
  • Transfer Policy: Tuition paid may be transferred to an alternate course within one year of purchase. Participants will be subject to the regular price of the new course in effect at that time, and a $30 processing fee will be assessed. No discounts will be applied to the new course.
  • Cancellation Policy: In the event of course cancellation or discontinuation, TCL will notify participants by email, and a course transfer or full refund will be made available.
  • Refund Policy: To qualify for a refund, participants must notify TCL within 7 days of purchasing a course and must not have accessed the course. Participants will receive a tuition refund paid to TCL, less the $100 non-refundable deposit per course. If they fail to notify TCL at least 7 days from the purchase date of the course, no refund will be provided. (Please allow 3-4 weeks for refunds.)
Bundled Online Self-Paced Course Policies
  • Payment: Full payment is required at the time of enrollment in self-paced courses.
  • Beginning Courses: Participants may start their course as soon as they receive their login information. The initial login to one course must be within 60 days of purchase; each subsequent course must be started within 30 days of the previous course completion. While these courses are self-paced in nature, they must all be started no later than 365 days from purchase. Participants will have 12 weeks from initial login to complete each self-paced course.
  • Extensions: TCL does not guarantee that extensions will be provided; therefore, participants should plan to complete courses within the allotted time. If approved by TCL, a 14-day extension may be purchased for $50, or a 30-day extension may be purchased for $100.
  • Transfer Policy: Tuition paid may be transferred to an alternate course within 60 days of purchase or within the 12-week allotment from initial login to complete self-paced courses. Participants will be subject to the regular price of the new course in effect at that time, and a $30 transfer fee will be assessed. No discounts will be applied to the new course. TCL transfer, cancellation, and refund policies still apply.
  • Cancellation Policy: In the event of course cancellation or discontinuation, TCL will notify participants by email, and a course transfer or full refund will be made available.
  • Refund Policy: To qualify for a refund, participants must notify TCL within 7 days of a course bundle purchase and must not have accessed any of the courses purchased as part of the bundle. Participants will receive a tuition refund paid to TCL, less a $200 non-refundable deposit. No individual course refunds will be granted when purchased as a bundle. If participant fails to notify TCL at least 7 days from the purchase date of the courses, no refund will be provided. (Please allow 3-4 weeks for refunds.)
Course Accessibility
  • Online courses are accessible from inside North America (including Canada and Puerto Rico) and established military facilities worldwide. If you are outside these regions, please contact customer service at 888- 550-5465 before enrolling.
Tuition Holds
  • Tuition may be placed on hold with approval from TCL. Funds placed on hold must be used within 1 year of the hold date. TCL transfer, cancellation, and refund policies still apply. See the policies above or contact TCL for details.

Risk-Free Guarantee
  • Money Back Guarantee: You may cancel your enrollment within 14 days of the initial purchase and receive a full refund of tuition paid to TCL. The 14-day risk-free period is valid only when enrolling at least 30 days in advance of the course start dates of our site-based and online structured courses. (The guarantee is not applicable for any self-paced courses.) TCL transfer, cancellation and refund policies still apply. See the policies above or contact TCL for details.
  • Satisfaction Guarantee: Participants dissatisfied with their course must contact TCL to drop the course before the course concludes. No certificates of completion, grades, or transcripts will be issued for the dropped course. You may transfer to a new course within six months of the original course purchase or start date—only one free transfer per course enrollment allowed. TCL transfer, cancellation, and refund policies still apply. See policies above or contact TCL for details.
Pricing and Discounts
  • Course pricing varies depending upon course format as well as university partner selections.
  • Pricing is subject to change without notice; however, changes will not result in either additional fee collection or refunds for participants with respect to courses they have already purchased.
  • On occasion, TCL may offer discounts. Only one discount can be applied per course enrollment. In order to qualify for discounted rates, participants must provide any promotional codes as required at the time of initial course purchase. Discounts will not be applied retroactively to courses that participants have already purchased.
  • Late enrollments will not be eligible for course discounts.
  • University fees for graduate credit courses are not discountable and will not be included in any price reductions.
  • Any discounts granted for multiple course purchases will be calculated based on the value of the lesser-priced course. In addition, for any buy one/get one type promotions, withdrawal from or cancellation of either course in the purchase combination will result in the loss of any discounts applied. The $100 non-refundable deposit will also be retained for withdrawals that occur outside the money-back guarantee period.
  • All course enrollments, whether at standard or discounted rates, are subject to the refund, cancellation, and transfer policies noted in this document.
Referral Program
  • Refer a new participant to a TCL course and receive a $25 gift card. The participant must enroll and provide your name as the referral when they complete their student profile. Offer is valid only for new TCL customers who enroll and complete a 45-hour course. Only one gift card will be sent per new participant. A $25 gift card will be sent to the referring individual within 30 days of course completion.

*Policies and Pricing are Subject to Change Without Notice Rev. 2024