Terms and Conditions

Registration Policies

Course Details: Please note that course dates, locations and instructors are subject to change. We will attempt to notify you by email should any changes occur; however, we recommend that you verify course information on our website before attending the first day of class. Always check with your advisor, district, and/or state regarding how credits and hours may be applied. Noncredit courses may not be available in every state.* If you have any questions, please call 1-888-550-5465 or email us at info@connectinglink.com.

Tuition: For site-based courses, you have the option to pay-in-full or make a $100 nonrefundable deposit. The remaining balance for each site-based course will be due and payable on or before the first day of class. You may provide your instructor with a check or credit card on the first day of class. All online courses require payment in full at time of registration; which includes a $100 nonrefundable deposit. Enrollment on the first day of class is not guaranteed and course materials may also not be available to you on the first day of class.

Discounts: On occasion, TCL may offer discounts. Only one discount can be applied per course enrollment. In order to qualify for discounted rates, participants must provide any promotional codes as required at the time of initial course purchase. Discounts will not be applied retroactively to courses that participants have already purchased. University fees for graduate credit courses are not discountable and will not be included in any price reductions. Any discounts granted for multiple course purchases will be calculated based on the value of the lesser priced course. In addition, for any buy one/get one type promotions, withdrawal from or cancellation of either course in the purchase combination will result in loss of any discounts applied. The $100 nonrefundable deposit will also be retained for withdrawals that occur outside the money-back guarantee period. All course enrollments, whether at standard or discounted rates, are subject to TCL refund, cancellation and transfer policies.

TCL Guarantee

Money-Back Guarantee: You may cancel your enrollment within 14 days of initial purchase and receive a full refund of tuition paid to TCL. The 14 day risk-free period is valid only when enrolling at least 30 days in advance of the course start dates of our site-based and online structured courses. (The guarantee is not applicable for any self-paced courses.)

Satisfaction Guarantee: Participants dissatisfied with their course must contact TCL to drop the course before the course concludes. No certificates of completion, grades, or transcripts will be issued for the dropped course. You may then transfer to a new course within 6 months of the original course completion date. Only one free transfer per course enrollment is allowed. TCL refund policies still apply.

Outside of the above provisions and parameters, please review the TCL refund, transfer, and cancellation policies noted here and below.

Cancellation Policies

Site-Based & Online Structured Course Policies

Transfer Policy: If you are unable to attend your course and notify TCL 7 days or more before the first day of class, you may transfer into a different site-based or online course. The new course must be held within one year of the original course start date. You will be subject to the regular price of the new course in effect at that time, and a $30 processing fee will be assessed. No additional discounts are applicable.

Returning Materials: In some cases you may have received textbooks from TCL prior to starting your course. To remain eligible for a refund or transfer please contact TCL for a Return Materials Authorization (RMA) number and return the textbooks within 21 days of the RMA number being issued.

Cancellation Policy: If a course is cancelled by TCL, we will notify you approximately two weeks prior to the first day of class. You may transfer to another site-based or online course at the same tuition as your original course purchase price or receive a full refund. Please note that some circumstances may prevent us from providing 2 weeks’ notice. You are not responsible to return textbooks for courses that are cancelled by TCL.

Online Self-Paced Course Policies

Beginning Your Course: You may start your course as soon as you receive all necessary log-in information and textbooks (when applicable). Once you log on to your course, you have 12 weeks to complete it. Initial login must take place within 60 days of course enrollment.

Returning Materials: If TCL has shipped course materials to a participant, they must return the materials before a refund can be issued. Participants should contact TCL to be issued a return material authorization (RMA) number. To remain eligible for a refund, materials must be received by TCL within 21 days of the RMA number being issued.

Online Fast-Track Course Policies

Beginning Your Course: You may start your course as soon as you receive all necessary log-in information. Once purchased, you have 8 weeks to complete your course. You will also have access to the full library of video content available from Educational Impact for the eight-week course period.

Course Accessibility

Online courses are accessible from inside North America (including Canada and Puerto Rico) as well as established military facilities throughout the world. If you are outside of these regions, please contact customer service at 888-550-5465.

Participants should always check with their academic advisor, district and/or state for approval before enrolling to determine how graduate credits or professional development hours may be applied.

Course Applicability

TCL courses may be taken for graduate credit through our partnerships with accredited institutions of higher learning. Participants completing courses for credit will receive university transcripts. Courses approved by these institutions may be eligible toward advanced degree program options. TCL courses may also be taken as a noncredit option to earn clock hours only. Certificates of completion documenting course hours will be provided.*

* TCL courses are intended for use toward salary advancement, professional development requirements or inclusion in advanced degree programs. Participants should always check with their academic advisor, district and/or state for approval before enrolling to determine how course credits or hours may be applied. In those areas where The Connecting Link is not listed as a provider, school districts appointed as approved providers may be able to document hours toward state requirements.

Memorandum - Clock Hours in Illinois (CPDU IL Memorandum)